FAQ
Frequently asked questions
Clear answers for Ouren M1 during Indiegogo prelaunch. Estimated fields stay labeled until final production validation.
Follow on IndiegogoCan I buy Ouren M1 on ourenpet.com?
No. During crowdfunding, ourenpet.com is the product story and waitlist hub. Campaign details and final availability belong on Indiegogo.
Are battery life, water resistance, and connectivity final?
No. Battery, sealing, connectivity, and wearing comfort remain estimated or engineering-direction fields until EVT/DVT validation and final production.
Does FindPet promise exact arrows or centimeter-level positioning?
No. FindPet is shown as a three-layer assist flow: GNSS area, compliant key-frame context, and nearby BLE or flash cues.
Does Ouren M1 diagnose health issues?
No. M1 provides lifestyle memory and search context. It does not diagnose, treat, or replace professional veterinary care.
Will accessories be sold on ourenpet.com during crowdfunding?
No. Accessories are shown as ecosystem previews. Add-on and bundle decisions belong on Indiegogo or waitlist updates.
Where will launch timing be announced?
The campaign opens 22 September 2026 at 00:00 PDT. Any change to that will be announced on Indiegogo and here.
Where can I find instructions or manuals?
Instructions and manuals are being prepared for the launch handoff. Until the final PDF is approved, support questions should go through support@ourenpet.com.
Who pays duties, VAT, customs fees, or local taxes?
During crowdfunding, campaign fulfillment rules will be published through Indiegogo. For future direct orders, international customers may be responsible for duties, VAT, customs fees, local taxes, and any required tax ID or clearance information unless a checkout page states otherwise.
Can affiliates or partners promote Ouren M1?
Yes. Affiliate interest is collected at <a href="/pages/affiliate">/pages/affiliate</a>. Commission and fee rules are not final, so the prelaunch page collects partner fit without promising a fixed rate.
Is there a refer-a-friend program?
Referral interest is collected at <a href="/pages/refer-a-friend">/pages/refer-a-friend</a>. Formal reward mechanics will be announced only after they are confirmed by the launch team.
Can creators, KOLs, or reviewers apply?
Yes. Pet creators, reviewers, trainers, and relevant storytellers can apply at <a href="/pages/content-creators">/pages/content-creators</a>. Sample availability and creator terms are still under review.